FAQ

If you don’t find what you’re looking for please get in touch and help us build our knowledge base.

Members FAQ

  • Tracking numbers will be sent via email at shipping date. If you have any questions about the status of your order simply emails at support@findr.io and we’ll get you sorted.

  • No. There are no registration or any other fees a part the purchase of your FindR products.

  • First download the FindR app from either:

    Then Create your account and claim your @username. Then scan and register your first QR code with your smartphone’s camera. Configure your account and customize your Bio page. Secure your items in your QR code wallet and play with different App modes following your needs (Private, Bio, Wall, Link).

  • There we are. This is all what FindR is about. In this case you’ll be notified directly by an email sent by the person who have discovered your item and you’ll be able to get in touch together using FindR’s recovery process or private messages. FindR’s recovery process enables to communicate through a secured anonymous message thread. You can then meet in person or may ask us help to retrieve your item for you for any reasons whatsoever (I.e you are abroad or not available at the moment to get in touch with your Finder). In this case you’ll have to ask to support@findr.io for help, giving us details about the context of your lost & found issue and we’ll do our best to help you recover your item as fast as possible. Please note that asking for our support team to recover your item is FREE but may generate shipping costs if you need us to send you back your item using transportation. These costs will be quoted prior to any actions and invoiced to you with a down payment link with no margins or extra costs a part carrier & shipping costs at standard and current prices.

  • Our recovery process is based on trust and incentive, but Owners can freely do a gesture at their convenience to reward their Finders.

    Rewards from Owners doesn’t involve FindR in any way, and may depend of the context and how Finders and Owners get in touch together. Such rewards will be at the sole discretion of Owners.

  • For any reason, you can deactivate any QR code linked to your FindR account by selecting the “Delete QR Code” option. Simply click on “Delete QR Code,” confirm your choice, and the QR code will be instantly deactivated. By doing this, the QR code becomes available again — you free it up for future use. You can then reassign the code to a different item or transfer your FindR product (and its freed code) to someone else.

  • To deactivate your FindR account simply connect to the FindR App, click on “User settings” and you can then “Deactivate” your account. Please note that for deactivating your account you will be asked - prior to deactivation - to deactivate all QR codes you may own and that are linked to your account.

NFTs FAQ

  • FindR collaborates with 10 unique artists from around the world to introduce the "First NFT Stickers." These artists come from diverse backgrounds, specializing in various artistic disciplines such as illustration, typography, fine art, graffiti art, and photography. Discover limited edition stickers which are coupled with their respective NFT digital versions. Each sticker is unique, having a QR code that can be used to mint a free NFT on the Ethereum blockchain.

    How it works: Diverse Artists: FindR collaborates with 10 worldwide artists, offering a range of art forms. Limited Edition Stickers: Each sticker is a piece of art, available in limited editions of 1,000 stickers and 100 artist's proofs.

    Unique QR Code: Every sticker has a unique QR code.

    Minting Process: Scan the QR code to start the minting process. This transforms your physical sticker into a digital NFT on the Ethereum blockchain.

    Free NFT, Pay Gas: The minting process is free, but you cover the blockchain's gas fees.

    Confirmation & Safety: After minting, you'll receive an email confirmation. Ensure you trust only official FindR communications and mint only on the provided platform. This system ensures that each sticker you have is not just a physical piece but also has its unique digital identity in the form of an NFT on the Ethereum blockchain. It's an innovative way to combine physical art with the world of digital assets.

  • NFT stands for "Non-Fungible Token." It represents ownership or proof of authenticity of a unique item or piece of content on the blockchain, which is a decentralized digital ledger.

    Unlike cryptocurrencies like Bitcoin or Ethereum which are fungible and can be exchanged on a one-for-one basis, NFTs are unique. Think of them as collectible digital art certificates.

  • Owning an NFT means you have a digital certificate of ownership stored on the blockchain. This proves your ownership and ensures the digital art's authenticity.

  • When you scan the QR code on a FindR sticker, you're taken through a process to create its digital twin in the form of an NFT.

    This NFT represents your particular sticker in the digital world and proves its authenticity and origin.

  • After minting the NFT by scanning the QR code, it's stored on the Ethereum blockchain.

    You can access and view your NFT through digital wallets or platforms that support Ethereum-based NFTs. Examples include MetaMask, Trust Wallet, or OpenSea.

    Remember to keep your wallet's private key and passphrase safe. Losing them means losing access to your NFT!

  • NFTs can be sold or traded on various online marketplaces that support them, like OpenSea, Rarible, or Foundation. Their value can go up or down based on demand, rarity, and other factors.

  • Always ensure you're on the correct platform or website when dealing with NFTs to avoid scams. Trust only official communications from FindR and avoid sharing your wallet's private key with anyone.